1: Check that you have Internet access and have acquired your Add-on
- You must have Internet access to install an Add-on. When you have Internet access, you can open the Creative Cloud Desktop App to check whether you have acquired the Add-on you are trying to install.
- All Add-ons that you have successfully acquired with a given Adobe ID are shown on the My Add-ons page. You must log in with your Adobe ID to see this page.
Please note that you have to have purchased the plugin with the same Adobe ID you use when logged into Creative Cloud. If you have not already installed the Creative Cloud desktop app you can get it from https://creative.adobe.com/products/creative-cloud
2: Make sure sync-files feature is turned on and not paused
- In order for an add-on to be installed in a host application, the file-sync capability must be enabled in the Creative Cloud desktop.
- When it is off, the Start Syncing button appears on the Files tab, allowing you to enable it.
When this feature is enabled, your add-ons are automatically synced/downloaded and installed.
Note: If sync-files is enabled, but nothing happens, please check the bottom of the Files tab to see if it is paused, and press resume to continue install.